Last updated: November 3, 2026
Your print is made for your order. We ship eligible products to Canada and the United States. Product and carrier availability can vary by destination; the options available for your address are shown at checkout.
Shipping charges
All store prices and shipping charges are in United States dollars (USD), including orders delivered to Canada. Your bank or payment provider may apply its own currency conversion or fees if your account uses another currency.
| Order contents | Shipping to the US or Canada |
|---|---|
| Regular items only, such as apparel, accessories or mugs | US$5.99 per order |
| Any wall art or rugs | US$19.99 per order |
| Wall art or rugs mixed with other items | US$19.99 total per order |
Shipping is charged once per order, rather than once per item or size. There is no automatic free-shipping spend threshold. If your order is dispatched in separate packages, we do not add another standard shipping charge just because it was split. Review the final charge before placing your order.
Production and transit are separate
Production starts after payment is confirmed and the order is released to our print partner. Most orders are produced within 2 to 7 business days after that release, although product availability, order size and busy periods can extend this estimate. Business days exclude weekends and public holidays.
Carrier transit time is additional and depends on the delivery address, product, print facility and carrier. Any delivery estimate we provide combines the information available for that order; it is an estimate rather than a guaranteed arrival date. Contact support@sidequesthouse.com before ordering for a fixed event or deadline so we can help you assess the timing.
Where orders are produced
We work with our print partner. The production location depends on the item, availability and delivery destination. An order to Canada is not a guarantee that every item will be manufactured in Canada. Different items may be produced and dispatched separately.
Tracking and order updates
We send order updates to the email address entered at checkout. Tracking is provided when available after dispatch; a newly created tracking number may take time to show its first carrier scan. Use Order Status with your order number and billing email, or contact us for help.
Addresses and delivery access
Please check the delivery name, street, apartment or unit number, city, province or state and postal or ZIP code before ordering. Tell us about an error immediately. Address changes may no longer be possible once production or shipping begins. If a carrier cannot serve an address, we will contact you about an alternative or an appropriate resolution.
If an incorrect or incomplete address causes a return or delivery failure, a replacement may require additional production or delivery costs. We will explain any proposed charge and obtain your agreement before proceeding.
Canadian deliveries and cross-border charges
Where an item crosses a border, customs processing can affect delivery. Duties, import taxes or carrier brokerage charges, if assessed by a government or carrier and not included at checkout, are separate from our flat shipping fee. We cannot guarantee that every order will avoid such charges.
Delays, missing packages or damage
Contact support@sidequesthouse.com if your order is overdue, tracking stops updating or a delivery is marked complete but cannot be found. We will investigate with the fulfilment partner or carrier and explain the available next steps. A delivery scan does not prevent you from asking us to investigate.
For damaged, defective or incorrect items, keep the packaging and take clear photos. See Returns & Exchanges for the reporting process. This policy does not limit any consumer rights that apply to your order.
SideQuest House is based in Ontario, Canada. Shipping questions: support@sidequesthouse.com.