Last updated: November 3, 2026
We want your order to arrive as it should. Every item is made to order, so our process is different from returning stocked goods to a shop. For help, email support@sidequesthouse.com with your order number.
Changed your mind or selected the wrong option?
Because products are made for each order, we do not offer routine returns or exchanges simply because you changed your mind or selected the wrong design, size, colour or format. Please review the dimensions, frame choice, artwork preview and delivery details before ordering. This does not affect any return, cancellation or other rights that cannot be excluded under applicable consumer law.
Damaged, defective, incorrect or materially misdescribed items
Contact us as soon as possible and, where possible, within 30 calendar days of delivery if your item arrives damaged, has a manufacturing or printing defect, is the wrong item, or is materially different from its description. Reporting promptly helps our team review and resolve the issue quickly. The 30-day reporting request does not remove any longer rights available under applicable law.
Include your order number, a short description and clear photos of the item and problem. For shipping damage, include the packaging and shipping label if available. If several items are affected, a photo showing them together can help. We will review the issue and arrange an appropriate replacement, refund or other remedy. You will not be charged to correct a confirmed manufacturing or fulfilment error.
Do not send an item back without instructions
Please contact SideQuest House before posting anything. Most quality issues can be reviewed using photos without asking you to send the item back. Keep the item and packaging until we confirm the next steps. If a return is necessary, our team will provide the correct return address and instructions. For an approved return caused by our error, we will arrange or cover the reasonable return method we specify.
Order changes and cancellations
Email support@sidequesthouse.com immediately if you need to change or cancel an order. We will try to help before production starts, but cannot promise a change or cancellation once it has entered production or been dispatched. If we approve cancellation before production, we will refund the cancelled items and any applicable delivery charge. Any statutory cancellation rights continue to apply.
Refunds
We will let you know when a refund is approved and processed. Refunds are returned to the original payment method where possible; your bank or payment provider may take additional business days to display the credit. We do not require you to accept store credit instead of an approved monetary refund.
For a full-order refund because of a confirmed error or failure to fulfil the order, the standard shipping charge is included. For a partial-order issue, we will explain the amount and any associated shipping adjustment. These arrangements do not limit remedies required by applicable law.
Delivery problems and incorrect addresses
If a package is missing, late, returned to sender or marked delivered but cannot be found, contact us so we can investigate. If an address supplied at checkout was incorrect or incomplete, further production or delivery costs may apply to a replacement. We will explain any cost before asking you to agree. See Shipping for more details.
Colour and artwork previews
Our products are printed reproductions. Screen settings, lighting, materials and the selected proportions can affect the appearance of colour and cropping. Normal differences do not excuse a damaged, defective or materially misdescribed product. Review the preview for your exact size and format and ask us if you are unsure.
Support: SideQuest House, Ontario, Canada. Email support@sidequesthouse.com.